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How We Protect Your Legal Standing

When you open an account on raja29, your personal data, payment details and account access are governed by clear policies that depend on local law where permits apply.

Data collection & retentionPayment verification processAccount access & securityDispute resolution
Explore the Lobby Read FAQ
raja29 How We Protect Your Legal Standing
REACH OUR LEGAL TEAM

Policy Questions & Account Support

Team online

Live Chat

Open our lobby, tap Support (bottom-right) and message our legal team Monday to Friday, 09:00–18:00 WIB. Responses come in under five minutes for account-access queries.

Email Inquiry

Send policy questions or data requests to [email protected]. Include your account email and the topic (e.g. data deletion, payment dispute). We reply within 48 hours.

Phone Support

Call +62-21-5555-0899 Tuesday through Thursday, 10:00–16:00 WIB, for urgent account or legal matters. Have your account ID ready.

HOW WE OPERATE

Account Security & Data Handling

Identity Verification

Before your first withdrawal, we confirm your identity using your national ID number and a payment method match. This prevents fraud and ensures withdrawals clear to the correct account holder.

Encrypted Deposits

DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end. Your wallet balance and transaction history are stored on secure servers with 256-bit SSL encryption.

Session Timeout

Your account logs out automatically after 30 minutes of inactivity on mobile and 60 minutes on desktop. Re-entry requires your password, protecting your account if you step away.

Data Retention Policy

We keep your account data and transaction history for seven years after closure for compliance and dispute resolution. You can request deletion of non-essential data sooner.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to count visits. No third-party tracking cookies. Disable cookies in your browser settings anytime.

Change Your Details

Log in, go to Settings > Account > Personal Info to update your phone, email or address. Changes take effect immediately; your old email receives a confirmation notice.

Your Frequently Asked Legal Questions

Access depends on local law where permits apply. If you are in a supported region, you can log in from anywhere using your password. We ask for your location during sign-up to confirm eligibility. If you move, contact support to update your region.

Deposits clear in under one minute; we confirm receipt on your balance instantly. Verification for your first withdrawal may take 2–4 hours as we match your payment method to your ID. Subsequent withdrawals process faster.

Contact our support team immediately with your transaction ID (visible in your withdrawal history). We investigate within 48 hours and liaise with your bank. Do not dispute the charge with your bank before notifying us, as this can delay resolution.

Yes. Email [email protected] with the subject 'Data Subject Access Request' and include your account email. We send your complete data file (deposits, withdrawals, login history, profile) within 14 days.

Close your account in Settings > Account > Close Account. We retain transaction history for seven years for regulatory compliance. Non-essential personal data (e.g. phone, address) can be deleted sooner upon written request to our support team.

We encrypt your password, enforce 30–60 minute session timeouts, and send you a login alert email after each new device login. Enable email confirmation for withdrawals in Settings > Security to add an extra verification step.

Your GoPay deposit is your responsibility until it clears on our platform (under one minute). Once credited, your account balance is our responsibility. Loss due to incorrect recipient details is not covered; verify your GoPay account is linked to your registered phone before depositing.

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