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How raja29 Protects Your Privacy

When you open an account with us, your personal information—from your login details to your DANA, OVO, GoPay and QRIS transactions—stays secure and separate from the live tables…

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raja29 How raja29 Protects Your Privacy
GET IN TOUCH

How to Reach Our Privacy Team

Team online

Live chat support

Open your account and head to the chat widget in the bottom right. Our team responds in English and Indonesian, Monday to Sunday, 08:00–23:00 Jakarta time. Ask about your data anytime.

Email us

Send a request to [email protected] with your account email and what you'd like to know. We reply within 48 hours. This channel works for data access, deletion requests and policy questions.

Account settings

Log in, go to Settings > Privacy & Security to see your stored data, manage cookies and adjust notification preferences. You can request a copy of your information right from there.

DATA PROTECTION

How We Keep Your Information Safe

Encryption & storage

Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted end-to-end before it reaches our payment servers. Your password is hashed—we never store it in plain text. Account data is backed up daily and kept in secure data centres.

Cookies & tracking

We use session cookies to keep you logged in and analytics cookies to see which games are played most. You can turn off non-essential cookies in Settings without losing access to the lobby. Third-party cookies are disabled by default.

Data retention

We keep your account data for as long as your account is active. If you close your account, we retain transaction records for 7 years for tax and regulatory compliance, then permanently delete everything else.

Account access control

Only you can log in with your email and password. If you suspect unauthorised access, contact our support team immediately and we'll freeze your account, review the activity log, and help you reset your login.

Third-party sharing

We share data with payment processors (for DANA, OVO, GoPay and QRIS transactions) and anti-fraud services only. We never share your information with marketers, data brokers or advertisers. Where local law permits, we report aggregate stats to regulators.

Your privacy rights

You can request a copy of all your data, ask us to correct information, or request deletion (subject to legal holds). Email [email protected] with 'Data Request' in the subject line and we'll respond within 30 days.

Privacy & Your Account

We delete your profile information, login credentials and personal details immediately. Transaction records stay for 7 years for tax compliance, then are erased. You can request early deletion of transaction logs by emailing [email protected], subject to legal requirements.

Yes. Log in to Settings > Privacy & Security and select 'Download My Data'. We'll compile your account info, login history, deposits, withdrawals and game activity into a file within 5 business days. You can also email [email protected] to request this anytime.

DANA, OVO, GoPay and QRIS transactions are processed on a separate payment gateway behind multiple firewalls. Your game history, wallet balance and live table activity never touch the payment system directly, reducing exposure to any single breach.

No. We do not use your personal data to build marketing profiles or sell it to third parties. You'll only receive account alerts, withdrawal confirmations and policy updates. Opt out anytime in Settings > Notifications.

Check your account activity log in Settings immediately. If you spot unrecognised logins or withdrawals, contact our support team via live chat (Monday–Sunday 08:00–23:00 Jakarta time) and we'll freeze your account and investigate within 2 hours.

We log every login, deposit and withdrawal for 90 days in your visible activity feed. Behind the scenes, we retain anonymised logs for 2 years to detect fraud patterns and help law enforcement where local law permits. Full logs are not shared with anyone without your written consent or a court order.

We follow applicable data protection and payment regulations where local law permits. Our privacy practices—encryption, data minimisation, user rights—align with international standards. Specific compliance depends on local law. Contact [email protected] if you have jurisdiction-specific questions.