Reference

Our Terms Shape Your Account

When you open an account with us, you're agreeing to clear rules about how deposits work, how withdrawals happen, what happens if there's a dispute, and how we…

Account security and verificationDeposit and withdrawal rulesGameplay and dispute resolutionData privacy and retention

Explore the Lobby Read FAQ

How Our Terms Work Here

raja29 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with raja29 comes with obligations on both sides. When you deposit through DANA, OVO, GoPay or QRIS, you're confirming the funds are yours and the payment details match your verified account. You agree not to use the platform for unlawful activity, and you accept

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that gameplay outcomes are random and governed by each game's rules. Withdrawals are processed after identity confirmation; we hold the right to pause payouts if we detect unusual activity or if access depends on local law. Disputes are handled through our support channel first; if unresolved,
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escalation follows our written procedure. All account data is retained per our privacy policy, and you retain the right to request changes to your personal information at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Terms

Team online

Live Chat

Open your account and scroll to the lobby footer. Click 'Support' to reach our team. Response time is usually under 2 minutes during peak hours.

Email Support

Send questions to our support address listed in your account settings. We reply within 24 hours on weekdays, covering all Indonesia regions including Jakarta and Surabaya.

In-App Help

On mobile or desktop, tap the question-mark icon in the top corner of the lobby. You'll find a searchable FAQ and a direct contact form for terms-related questions.

YOUR DATA AND ACCOUNT

How We Handle Your Information

Account Verification

We collect your identity details during sign-up to comply with local law. Verification is required before your first withdrawal; it usually completes within 24 hours on weekdays.

Deposit and Withdrawal Records

All transactions through DANA, OVO, GoPay and QRIS are logged in your account history. You can download your transaction statement anytime from the Wallet section.

Data Retention

We keep your account data for as long as your account is active, plus 7 years after closure for compliance. You can request deletion of non-essential data by contacting support.

Cookies and Tracking

Our site uses cookies to remember your login, game preferences and payment method. You control cookie settings in your browser; some site features may not work if you disable them.

Payment Security

Deposit and withdrawal transactions are encrypted. Your payment details are never stored in plain text. We use industry-standard SSL protection for all account pages.

Request Changes to Your Data

You can update your registered name, contact email or withdrawal address anytime from Account Settings. Changes to payment details require reverification before the next withdrawal.

Common Questions About Our Terms

If a DANA, OVO, GoPay or QRIS transaction appears incorrect, contact our support team with the transaction ID from your bank or wallet app. We'll review it within 48 hours and escalate to your payment provider if needed. Your account statement in the Wallet section shows every deposit.

You can request account closure anytime from Account Settings. Any balance remaining is paid to your registered withdrawal method within 5 business days. Once closed, your account cannot be reopened; you'll need to create a new one if you return.

Our terms allow one account per person. Multiple accounts linked to the same identity, email or payment method will be frozen. If you've inherited a payment method or shared a device, contact support to explain; we'll review the situation.

After verification, payouts to DANA, OVO, GoPay and QRIS usually arrive within 5 minutes. Bank transfers may take 1–3 business days. Withdrawals are processed on weekdays 9 AM to 9 PM Indonesia time.

Yes. Every game is powered by certified random-number generators from the game provider. Our terms require us to disclose which studio runs each game; check the game details in the lobby to see the provider name.

Contact support immediately with details. We'll freeze your account while we investigate, verify your identity, and secure any remaining balance. If we confirm unauthorized access, we'll restore funds and help you reset your password.

You can update your email, phone and address anytime. Changes to your name or identity details require re-verification and may take 24 hours. Your withdrawal method can be changed, but the new account must be in the same name.

Our Terms Shape Your Account

How to Reach Us About Terms

Live Chat

Email Support

In-App Help

How We Handle Your Information

Account Verification

Deposit and Withdrawal Records

Data Retention

Cookies and Tracking

Payment Security

Request Changes to Your Data

Common Questions About Our Terms

01 What happens if I dispute a deposit charge?

02 Can I close my account and get a refund?

03 What are the rules about multiple accounts?

04 How long does a withdrawal take?

05 Are my game outcomes really random?

06 What do you do if I report suspicious activity on my account?

07 Can I change my personal details after sign-up?

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